Table 2 Scenarios where the communication skill was poorly performed and where the performance was variable amongst residents
From: Teaching communication skills to OTL-HNS residents: multisource feedback and simulated scenarios
Communication Skills | Poorly Performed | Variable Performance |
|---|---|---|
1. Uses appropriate body language and maintains eye contact | ||
2. Effectively listens to concerns and perspective of patient | Scenari 3 | |
3. Allows patient the time to express his/her concerns | ||
4. Acknowledges, explores and understands concerns of the patient | ||
5. Picks upon clues, both verbal and non-verbal | Scenari 3, 5 | Scenario 7 |
6. Pays attention to transitions | Scenari 5 | Scenario 4 |
7. Uses open and closed questions effectively | Scenari 4, 7 | |
8. Directs the interview effectively | ||
9. Remains professional with the patient | ||
10. Summarizes, provides closure and an opportunity for questions | Scenari 1, 2, 6, 7, 8, 9 | Scenario 2,3,8 |
11. Demonstrates empathy and support | Scenari 7, 8 | Scenario 2 |
12. Demonstrates professional behavior and treats the patient with courtesy and respect | Scenario 5 | |
13. Negotiates with the colleague and tries to come to mutual agreement | Scenari 6 | Scenario 2, 6 |
14. Verifies understanding of situation by the colleague | Scenari 2, 5 | Scenario 6, 8 |
15. Keeps voice at a conversational level | ||
16. Greets patient and asks what he wishes to discuss | ||
17. Shares information using language that patient can understand | Scenario 8 |