Table 2 Dispositions of calls by time frame
T1 | T2 | Overall | |
|---|---|---|---|
Overall | 474 (100%) | 1235 (100%) | 1709 (100%) |
1. Reducing ED Visits – Overall | 217 (45.8%) | 847 (68.6%) | 1064 (62.3%) |
a. Advice Provided | 188 (86.6%) | 696 (82.2%) | 884 (83.1%) |
b. Referral to Clinic | 29 (13.4%) | 151 (17.8%) | 180 (16.9%) |
2. ED Visit/Direct Admission Recommended | 257(54.2%) | 388 (31.4%) | 645 (37.7%) |
Crude OR – T2 compared to T1; | 2.58 (95% CI: 2.08 to 3.21) | – | |
Adjusted OR | 2.48 (95% CI: 1.99.0 to 3.08) | ||
Calls- Office Hours (n = 779) | 169 (35.7%) | 610 (49.4%) | 779 (45.6%) |
1. Reducing ED Visits | 92 (54.4%) | 465 (76.2%) | 557 (71.5%) |
a. Advice Provided | 80 (87.0%) | 385 (79.4%) | 465 (83.5%) |
b. Referral to Clinic | 12 (13.0%) | 80 (16.5%) | 92 (16.5%) |
2. ED Visit/Direct Admission Recommended | 77 (45.6%) | 145 (23.8%) | 222 (28.5%) |
Crude OR – T2/T1 Adjusted OR | 2.68 (95% CI: 1.88 to 3.83) 2.54 (95% CI: 1.77 to 3.64) | – | |
Calls- After-Office Hours(n = 930) | 305 (64.3%) | 625 (50.6%) | 930 (54.4%) |
1. Reducing ED Visits | 125 (41.0%) | 382 (61.1%) | 507 (54.5%) |
a. Advice Provided | 108 (86.4%) | 311 (81.4%) | 419 (82.6%) |
b. Referral to Clinic | 17 (13.6%) | 71 (18.6%) | 88 (17.4%) |
2. ED Visit/Direct Admission Recommended | 180 (59.0%) | 243 (38.9%) | 423 (45.5%) |
Crude OR – T2/T1 | 2.26 (95% CI: 1.71 to 2.99) | – | |
Adjusted OR | 2.19 (95% CI: 1.66 to 2.91) | ||