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Table 2 Dispositions of calls by time frame

From: Telephone consultations with otolaryngology – head and neck surgery reduced emergency visits and specialty consultations in northern Alberta

 T1T2Overall
Overall474 (100%)1235 (100%)1709 (100%)
1. Reducing ED Visits – Overall217 (45.8%)847 (68.6%)1064 (62.3%)
  a. Advice Provided188 (86.6%)696 (82.2%)884 (83.1%)
  b. Referral to Clinic29 (13.4%)151 (17.8%)180 (16.9%)
2. ED Visit/Direct Admission Recommended257(54.2%)388 (31.4%)645 (37.7%)
  Crude OR – T2 compared to T1;2.58 (95% CI: 2.08 to 3.21)
  Adjusted OR2.48 (95% CI: 1.99.0 to 3.08) 
Calls- Office Hours (n = 779)169 (35.7%)610 (49.4%)779 (45.6%)
1. Reducing ED Visits92 (54.4%)465 (76.2%)557 (71.5%)
  a. Advice Provided80 (87.0%)385 (79.4%)465 (83.5%)
  b. Referral to Clinic12 (13.0%)80 (16.5%)92 (16.5%)
2. ED Visit/Direct Admission Recommended77 (45.6%)145 (23.8%)222 (28.5%)
  Crude OR – T2/T1
  Adjusted OR
2.68 (95% CI: 1.88 to 3.83)
2.54 (95% CI: 1.77 to 3.64)
Calls- After-Office Hours(n = 930)305 (64.3%)625 (50.6%)930 (54.4%)
1. Reducing ED Visits125 (41.0%)382 (61.1%)507 (54.5%)
  a. Advice Provided108 (86.4%)311 (81.4%)419 (82.6%)
  b. Referral to Clinic17 (13.6%)71 (18.6%)88 (17.4%)
2. ED Visit/Direct Admission Recommended180 (59.0%)243 (38.9%)423 (45.5%)
  Crude OR – T2/T12.26 (95% CI: 1.71 to 2.99)
  Adjusted OR2.19 (95% CI: 1.66 to 2.91)