Table 3 Cost avoided
(1) | Cost Avoided per Calla (2) | Cost Avoided (1)*(2) (Mean Cost Avoided per Call)b |
|---|---|---|
Time 1: Office HoursT(n = 169) | $17,924.88 ($106.06) | |
Office hours: advice (n = 80) | 205.17 | 16,413.60 |
Office hours: referral to clinic (n = 12) | 125.94 | 1511.28 |
Office hours: ED (n = 77) | 0 | 0.00 |
Time 1: After-Office Hours (n = 305)> | 24,299.34 (79.67) | |
After-Office hours: advice (n = 108) | 205.17 | 22,158.36 |
After-Office hours: referral to clinic (n = 17) | 125.94 | 2140.98 |
After-Office hours: ED (n = 180) | 0 | 0.00 |
All calls in T1 (n = 474) | 42,224.22 (89.08) | |
Time 2: Office Hours (n = 610) | 41,644.25 (68.27) | |
Office hours: Advice Given (n = 385) | 127.43 | 49,060.55 |
Office hours: Refer0ral 0to clinic (n = 80) | 48.2 | 3856.00 |
Office hours: ED referral (n = 145) | −77.74 | −11,272.30 |
Time 2: After-Office Hours (n = 625) | 72,749.61 (116.40) | |
After-Office hours: advice (n = 311) | 205.17 | 63,807.87 |
After-Office hours: referral to clinic (n = 71) | 125.94 | 8941.74 |
After-Office hours: ED (n = 243) | 0 | 0.00 |
All calls in T2 (n = 1235) | 114,393.86 (92.63) | |
All calls in T1 and T2 (n = 1709) | $156,618.08 ($91.64) |