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Table 3 Cost avoided

From: Telephone consultations with otolaryngology – head and neck surgery reduced emergency visits and specialty consultations in northern Alberta

(1)Cost Avoided per Calla (2)Cost Avoided
(1)*(2)
(Mean Cost Avoided per Call)b
Time 1: Office HoursT(n = 169) $17,924.88
($106.06)
 Office hours: advice (n = 80)205.1716,413.60
 Office hours: referral to clinic (n = 12)125.941511.28
 Office hours: ED (n = 77)00.00
Time 1: After-Office Hours (n = 305)> 24,299.34
(79.67)
 After-Office hours: advice (n = 108)205.1722,158.36
 After-Office hours: referral to clinic (n = 17)125.942140.98
 After-Office hours: ED (n = 180)00.00
All calls in T1 (n = 474) 42,224.22
(89.08)
Time 2: Office Hours (n = 610) 41,644.25
(68.27)
 Office hours: Advice Given (n = 385)127.4349,060.55
 Office hours: Refer0ral 0to clinic (n = 80)48.23856.00
 Office hours: ED referral (n = 145)−77.74−11,272.30
Time 2: After-Office Hours (n = 625) 72,749.61
(116.40)
 After-Office hours: advice (n = 311)205.1763,807.87
 After-Office hours: referral to clinic (n = 71)125.948941.74
 After-Office hours: ED (n = 243)00.00
All calls in T2 (n = 1235) 114,393.86
(92.63)
All calls in T1 and T2 (n = 1709) $156,618.08
($91.64)
  1. a See Additional file 1 for detailed computations of the costs avoided per call
  2. b Mean Cost Avoided per Call = (Cost avoided)/n