Skip to main content

Table 1 Characteristics patients, calls, and callers by time frame

From: Telephone consultations with otolaryngology – head and neck surgery reduced emergency visits and specialty consultations in northern Alberta

 Overall
(n = 1709)
Mean (SD) or n (%)
T1
(n = 474)
Mean (SD) or n (%)
T2
(n = 1235)
Mean (SD) or n (%)
P-valuea
Patient Characteristics
 Age in years– Overall45.6 (21.9)41.3 (25.4)47.2 (20.2)< 0.001
 Sex – male967 (56.6)277 (58.4)690 (55.9)0.529
Characteristics of Calls
 Calls during office hours779 (100)169 (35.6)610 (78.3)< 0.001
 Calls during after hours - weekday504 (100)164 (32.5)340 (67.5)< 0.001
 Calls during after hours - weekend426 (100)141 (33.1)285 (66.9)< 0.001
Response Time (minutes)
 Overall18.9 (34.6)11.4 (20.7)21.8 (38.4)< 0.001
 Calls during office hours26.0 (42.9)12.7 (23.0)29.9 (46.5)< 0.001
 Calls during after hours - weekday15.0 (26.6)11.3 (16.5)16.7 (30.0)0.036
 Calls during after hours - weekend11.2 (22.7)9.9 (22.1)11.8 (23.0)0.425
Time to clear call (hours)
 Overall0.9 (1.2)0.9 (1.6)0.8 (1.0)0.169
 Calls during office hours0.9 (1.1)0.8 (1.2)1.0 (1.0)0.103
 Calls during after hours - weekday0.9 (1.5)1.1 (2.1)0.8 (1.1)0.025
 Calls during after hours - weekend0.7 (1.0)0.9 (1.2)0.6 (0.9)0.023
Distance of caller to University of Alberta Hospital (kms)
 0–50 km896 (52.4)166 (35.0)730 (59.1)< 0.001
 51–100166 (9.7)68 (14.4)98 (7.9)0.180
 101–150182 (10.7)64 (13.5)118 (9.6)0.422
 151–200110 (6.4)42 (8.9)68 (5.5)0.491
 201–250152 (8.9)66 (14.0)86 (7.0)0.155
 251–30091 (5.3)39 (8.2)52 (4.2)0.423
  > 300112 (6.6)29 (6.1)83 (6.7)0.911
  1. afor comparison of T1 to T2