Table 1 Characteristics patients, calls, and callers by time frame
Overall (n = 1709) Mean (SD) or n (%) | T1 (n = 474) Mean (SD) or n (%) | T2 (n = 1235) Mean (SD) or n (%) | P-valuea | |
|---|---|---|---|---|
Patient Characteristics | ||||
Age in years– Overall | 45.6 (21.9) | 41.3 (25.4) | 47.2 (20.2) | < 0.001 |
Sex – male | 967 (56.6) | 277 (58.4) | 690 (55.9) | 0.529 |
Characteristics of Calls | ||||
Calls during office hours | 779 (100) | 169 (35.6) | 610 (78.3) | < 0.001 |
Calls during after hours - weekday | 504 (100) | 164 (32.5) | 340 (67.5) | < 0.001 |
Calls during after hours - weekend | 426 (100) | 141 (33.1) | 285 (66.9) | < 0.001 |
Response Time (minutes) | ||||
Overall | 18.9 (34.6) | 11.4 (20.7) | 21.8 (38.4) | < 0.001 |
Calls during office hours | 26.0 (42.9) | 12.7 (23.0) | 29.9 (46.5) | < 0.001 |
Calls during after hours - weekday | 15.0 (26.6) | 11.3 (16.5) | 16.7 (30.0) | 0.036 |
Calls during after hours - weekend | 11.2 (22.7) | 9.9 (22.1) | 11.8 (23.0) | 0.425 |
Time to clear call (hours) | ||||
Overall | 0.9 (1.2) | 0.9 (1.6) | 0.8 (1.0) | 0.169 |
Calls during office hours | 0.9 (1.1) | 0.8 (1.2) | 1.0 (1.0) | 0.103 |
Calls during after hours - weekday | 0.9 (1.5) | 1.1 (2.1) | 0.8 (1.1) | 0.025 |
Calls during after hours - weekend | 0.7 (1.0) | 0.9 (1.2) | 0.6 (0.9) | 0.023 |
Distance of caller to University of Alberta Hospital (kms) | ||||
0–50 km | 896 (52.4) | 166 (35.0) | 730 (59.1) | < 0.001 |
51–100 | 166 (9.7) | 68 (14.4) | 98 (7.9) | 0.180 |
101–150 | 182 (10.7) | 64 (13.5) | 118 (9.6) | 0.422 |
151–200 | 110 (6.4) | 42 (8.9) | 68 (5.5) | 0.491 |
201–250 | 152 (8.9) | 66 (14.0) | 86 (7.0) | 0.155 |
251–300 | 91 (5.3) | 39 (8.2) | 52 (4.2) | 0.423 |
> 300 | 112 (6.6) | 29 (6.1) | 83 (6.7) | 0.911 |